Cookie Policy

Privacy Policy and Cookies


Privacy and Personal Data Protection


Emaus is dedicated to protecting your privacy and personal information. Emaus maintains a high level of protection of your privacy and personal data and processes your personal information in accordance with applicable legislation and these privacy policies. Personal data includes information about an identified natural person or person who can be identified. These Privacy Policy provides general information on how Emaus handles your personal information linked to the web site or any web site (collectively, a shared web site).


Website, web pages, products, or services of Emaus may contain links to websites and services of other companies that have their own privacy policy and / or third-party services. This policy applies only to websites managed by Emaus, so when you click on the link that takes you to some other web site, you should read their privacy policies and policies.

Emaus is not responsible for the privacy policy or content of such third-party service providers.


By using this website and / or submitting your personal information, you acknowledge that you understand and agree that your personal information may be processed in the manner described in these Privacy Policy. If you do not agree to these privacy policies, Emaus advises you not to use this site and do not send personal information to Emaus.


Who are we?


Emaus, headquartered in Novigrad, Ulica Vincenta iz Kastva 8, and for the purposes of this Privacy Policy and Cookie Policy and the applicable privacy policy, we are the Data Processing Manager. In this Policy, Emaus is also called “Emaus”, “Pension”, “We”, “Us”, or we use a derivative of these terms.


Data we collect about you


We collect information that enables us to provide unhindered work of our website and to provide you with the best possible experience on our website. Generally speaking, we differentiate (a) the personal information you provide us and (b) the personal information we collect automatically and (c) the personal information we receive from another source.


a.) Personal information you assign to us

For example, we collect information when registering on our website (if enabled and allowed), when requesting our newsletter or when ordering some of our products (if direct purchases of products or services are enabled on the page) – in all such cases you fill in certain fields or click on a specific button and you can give us your personal information.

Personal data may include, inter alia, access times, the website you have accessed, the connection you are using, the pages you visit, the content you are viewing and other similar information that Emaus sends to your browser.


Emaus may ask you to send other information such as: your name, email address, home address, username, password, consent, feedback, age, gender, and other non sensitive information. We want to point out that certain information that otherwise does not reveal your identity can still reveal your identity after you provide personal information to our Pension.


We also collect data through surveys, when you contact our customer service, when you participate in a giveaways, or in a competition we organize. When you provide feedback on the product / service, or complain about a particular product / service, it is also possible (or likely) that we will collect some personal information from you. We collect all this information by giving you the privilege of such collection (to use “cookies” in accordance with the Electronic Communications Act, the Personal Data Protection Act, EU Directives 2002/58 / EC and 95/46 / EC and the GDPR Directive or because we need such information to fulfill our contractual obligation (for example, when we have to respond to a specific complaint about the service), and for the purposes of this Policy, we consider the same personal information that you assign to us.“


b.) Personal information we collect automatically


There are also personal data that we collect automatically, which is the data we record when you use our website or when you use some of our services.

Whenever you use our website or, for example, when you are reading some of our e-mails, certain information (which is not necessarily personal data) is created and automatically collected. For example:

  • When you visit our website, we use “cookies”. The cookie information is saved to your computer by the web site you visit. Cookies usually save your settings, web settings, such as your preferred language or address. Later, when you open the same web page again, the web browser sends back the cookies that belong to that page. This allows the page to display information tailored to your needs. Cookies can store a wide range of information, including sometimes personal information (such as your name or e-mail address). However, this information can only be saved if you allow it – the websites can not access the information that you have not provided them and can not access other files on your computer. Default activity for saving and sending cookies is not visible to you. See more about the cookies in this policy below.
  • With cookies, you can also see the type of device you are using to access our sites, including which specific device you are using, which operating system you are using, what settings are the same, and why, for example, the site ‘crashed’. For example, different information may be displayed depending on whether you are using a PC or Mac, iOS device, or Android device.


c.) Personal data received from another source

Finally, we may also receive personal information from you from another source. It is possible for you to receive data via ‘social networks’ if you ‘browse’ our Facebook page or start tracking us on another ‘social network’. Then it is possible that we will receive personal information about you through these pages, and we will use it for the sole purpose of achieving a legitimate interest, and for the purposes of this Policy, we consider the same Personal Data we receive from another source.

Security of personal dana


Personal information exchanged between you and us through our website is transmitted through the most up-to-date links. All used IT systems are protected against unauthorized access to security systems, and employees are committed to confidentiality. However, Emaus has no influence on data transfer over the Internet and can not therefore exclude the abuse of third-party access. Transmission data is stored for further processing.

Your rights

One of the fundamental goals of the General Data Protection Act is to protect and defend the rights of individuals in relation to privacy protection. Even if we are already processing certain personal information, you have certain rights.

To accomplish these rights, please contact us. We will process your request without delay. Please keep in mind that we will keep track of the requests received so that we can resolve any potential disagreements.

Based on the General Data Protection Regulation, you have the following rights:

Right to Objection

This right allows you to object to the processing of your personal information, in the cases where we process your personal data on one of the following legal grounds:

  • because processing of personal data is in our legitimate interest;
  • how to make a contractual commitment; or
  • For scientific, research, marketing or statistical purposes.

In these circumstances, the most commonly applicable case of processing your personal information will be the legitimate interest. If we are unable to demonstrate that we have a credible and legitimate basis for processing your personal information, which goes beyond your rights and interests, we will cease processing your personal information.


Right to withdraw privilage


In cases where we have obtained your privilege for certain actions, you are authorized to withdraw your privilege at any time and we will stop using your personal information for this purpose unless we consider that there is an alternative legal basis to justify further processing of your personal information for this purpose, in which case we will notify you of this.


Right to access


At any time, you are authorized to request a copy of the information we have about you, as well as request us to modify, update or delete this information. We may ask for additional information about your request. If we provide you with insight into the information we have about you, we will do so without charge, unless the processing of your request is “manifestly unfounded or excessive”. In case you request additional copies of this information from us, we may charge a reasonable administrative cost. Your application may be rejected in cases where it is legally and legally permissible.


Right to delete


Under certain circumstances, you are authorized to “delete” your personal information. For example, you have this right in the following cases:


  • Your data is no longer needed for the purpose for which it was initially collected;
  • You have withdrawn the privilege that you have provided us for processing your personal information and there is no other legal basis for proceeding with the processing of your personal data (in cases where the legal basis for the processing of personal data is deferred);
  • Data are processed without a valid legal basis;
  • Data needs to be deleted in order to comply with our obligations under the law; or
  • You have objected to personal data processing and we are unable to prove the existence of a legitimate legal basis beyond your rights and interests on the basis of which we would be authorized to continue processing your personal information.


We are authorized to decline your request to delete data only in a limited number of cases and we will provide you with detailed explanations of the reasons for your rejection in such cases.


The right to limit processing


In certain circumstances you have the right to request that you limit the processing of your personal information, for example, in case you dispute the accuracy of the personal information we have about you or if you object to the processing of your personal information on our legitimate interest. If we share your personal information with third parties, we will notify them of the processing limit, unless this is possible or would cause disproportionate difficulties. Of course, we will notify you of any termination of the processing of your personal data.


Right to correction


You have the right to request correction of any inaccurate or incomplete information we have about you. In case we share your information with third parties, we will notify them of the correction, unless this is possible or would cause disproportionate difficulties. You are also authorized to request third-party information that we have provided inaccurate or incomplete personal information. If we feel that it is not reasonable to act on your request, we will notify you of this and we will explain the reasons for such a decision.

Right to transfer

If you wish, you are authorized to request the transfer of your personal data to another processing manager. This right actually means that it is possible to ask for your personal information to be transferred or transferred to a third party. In order to enable this, we will provide you with the information in your usual, machine-readable form so you can transfer your personal information to a third party. This right is applicable if it is: (i) the data we process automatically (without a human factor); (ii) in the case of the information you have given us; and (iii) the data we collect and process on your behalf or for the purpose of completing the contract.


Your Personal Data Keeping Period


In accordance with your rights as a respondent, we will keep the information in accordance with the applicable regulations, where the retention periods may depend on the fulfillment of some of our obligations based on a particular provision.

In any case, when it is determined that your data is no longer required and that legal deadlines have been passed to keep such records and data, we will delete personal information about you.



How to prevent the use of your personal data for direct marketing


Using Google Analytics


This website uses Google Analytics services for the need of web analytics. Supplier is Google Inc., 1600 amphitheater Parkway Mountain View, CA 94043, USA.


Google Analytics uses cookies.


When you visit this site, cookies are used to generate data that Google collects and processes. This can be prevented by downloading and installing a browser plugin that is available at the following link:

For more information on how to process your Google Analytics user information, go to Google’s Privacy Policy:

Promotional Offers Emailed (Email Newsletter)


You can subscribe to our newsletter via our web site. For this, we need your email address and your statement to accept the newsletter. Additional information about the company, addresses and areas of interest is processed and used to send the requested information. They will not be forwarded to third parties.


You can decline your consent to the storage of information, using your email address for the need to submit a newsletter at any time – you can do so via a link in an Email Newsletter or by direct contact at

In that case, we’ll immediately delete your newsletter delivery information.


To distribute the newsletter we use the MailChimp system (trademark of Rocket Science Group, LLC, 675 Ponce De Leon Ave NE 5000, Atlanta, GA 30308, USA). MailChimp is tailored to Privacy Shield on data protection and must comply with EU privacy policy. Privacy Policy by MailChimpa: will only use your information for the purpose of delivering newsletters, delivery estimates, and service improvements. MailChimp will not contact you directly or use your information. They will not be forwarded to third parties. The data used by MailChimp include a “web beacon” that sends Mailbox information to the newletter and / or links activation within the newsletter. In that process, information about your Internet browser, your IP address, and your location will be sent to MailChimp.




We use cookies to be able to further improve this site to improve your browsing experience and to make your shopping experience more positive. We will not use cookies together with your personal information without your prior privation.


Our data processing is based on the legal provisions of Article 96, paragraph 3 TKG and Article 6 paragraph 1 lit. (consent), as well as recital 47 (legitimate interest) of GDPR.


Cookies are small text files that are placed on your device for storing data, and which can re-invite a web server to the domain that set the cookie. We use cookies and similar technology to track and remember, for example, what you have in your shopping cart (if it’s a web store or a basket) to store your preferential selections and settings, so that we can apply for them, enable online advertising, fighting fraud, analyzing the performance of our products and other legitimate purposes. We may also use web cookies to deliver cookies and collect usage and performance data. Our websites may include webmasters, cookies, or similar third-party service providers.


Cookies can not damage your computer. We never store personal identification data such as your debit / credit card information in cookies, but we use encrypted and anonymised data we collect from cookies to enhance our website – such as discovering and fixing errors that sometimes occur at web site.


Cookies are not computer programs, they can not read other information stored on your computer. They can not be used to convey computer viruses, or to obtain user data such as email addresses etc. It is possible that we have an agreement with carefully selected and monitored suppliers who, in a small number of cases, can set cookies during your visit to our website and to use it for re-marketing purposes – so to show you products and services based on your pre-eminent interests and preferential selections. Please be aware that we are not and can not be held responsible for the content of our web pages that are not ours or that we are not controlling.


Our cookies do not contain personal information, such as your name or last name, or payment information – they only contain a ‘key’ that links to this information once you sign in to your account.


If you want to limit, block, or delete cookies from any web site under our control, you can do so in your web browser settings. Each web browser is different and we suggest that you look for such options in the ‘Help’ section of your web browser. You must be aware that such action can cause certain functionality of our site to be unable to work.

If you need more information about cookies, visit


This is a list of cookies we use and the purposes for which we use them:


Category: Necessary


Necessary cookies help to create an Internet site by enabling basic functions such as page navigation and access to secure web sites. The website can not function properly without these cookies. The following indicates the name of the cookie, the cookie provider, the type of cookies, and the cookie expiration:


Cookie name: PHPSESSID

Applies to:

Duration: until the end of the session on the web site

Cookie Purpose: Technical, keeps the user’s information through the site’s requests.



Cookie name: cc_cookie_accept

Applies to:

Duration: 6 months

Cookie Purpose: Record that the user saw the cookie



Cookie name: language

Applies to:

Duration: 1 month

Cookie Purpose: Choosing a Language



Category: Statistics


Statistical cookies help website owners understand that visitors engage in interacting with sites by collecting and reporting data anonymously. The following indicates the name of the cookie, the cookie provider, the type of cookies, and the cookie expiration:


Cookie name: _ga

Applies to:

Duration: 2 years

Cookie Purpose: uses Google Analytics to distinguish a user.



Cookie name: _gid

Applies to:

Duration: until the end of the session on the web site

Cookie Purpose: uses Google Analytics to distinguish a user.



Cookie name: _dc_gtm_UA- #

Applies to:

Duration: until the end of the session on the web site

Cookie Purpose: Uses the Google Tag Manager to load a Google Analytics tag load.



Privacy Policy for Using Social Networks – Using ‘Sharing’ and ‘Sharing’


If you ‘tare’ content with friends or ‘browse’ or ‘track’ Emaus through a social network we use, such as Facebook, it’s possible that you will be sent cookies from one of these websites. We do not control the settings of these cookies, but we suggest that you check out the ‘Privacy Policy’ of these ‘third’ websites.


Facebook: On our pages are built-in social network extensions Facebook (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA). You can recognize Facebook add-ons by the Facebook logo or the “Like” button.


If you visit our website with such an attachment, your browser establishes a direct link to Facebook’s servers. The contents of the Facebook add-ons are uploaded directly to your browser and added to the web page. Through this integration of add-ons, Facebook receives information that you have accessed the appropriate page of our online destination. If you have a Facebook account, logged in to Facebook while visiting our website or saving Facebook cookies on your computer, Facebook can assign a visit to your Facebook account. If you’re interacting with add-ons, for example, by clicking the “Like” button or leaving a comment, the relevant information is sent from your browser directly to Facebook, where it is kept, and – depending on your Facebook profile settings – can be displayed on your Facebook profile. If you do not want Facebook to store this information, log out of Facebook before visiting our web site, or delete Facebook cookies.


For more information on the purpose and scope of data collection, further processing and use of Facebook data, as well as your related rights and privacy settings options, please see the Facebook Privacy Policy at: .php


Instagram: On our site there are Instagram social network add-ins (Instagram LLC, 1601 Willow Road, Menlo Park, California, 94025, USA). Instagrams addons recognize you, for example, when using “Camera Instagram”.


If you visit our site with such an attachment, your browser establishes a direct link with Instagram servers. Instagram sends the content of the plug-ins directly to your browser and turns it into a web page. Through this integration of Instagram, Instagram receives the information that you have accessed the appropriate page of our online destination, even if you do not have an Instagram user profile, or if you are not currently signed in to Instagram. These data (including your IP address) are sent directly from your browser to the Instagram server in the US and are stored there. However, if you are logged in to Instagram, Instagram can immediately assign your visit to our site or click the “Instagram” button directly on your Instagram account and this information can also be displayed on your Instagram contacts. For more information on the scope and use of Instagram and related rights, go directly to Instagram:


Our use of re-marketing


This website uses the so-called “retraining tags”. The “retargeting” tag is the JavaScript program code, which is located in the source code of this web site. When a user visits one of the pages that contain a retargeting code, the online advertising provider (e.g., Google) sets the cookie in the user’s Internet browser and then connects that user to the retargeting audience list. This cookie is used to trigger a re-targeting campaign (“Interest-Based Advertising”) on other sites.

These are Google Inc. services (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, hereinafter referred to as “Google”). Google uses cookies stored on your computer and analyzes the user’s use of the website. The information the cookie generates about your use of this website (including your IP address) will be shared and stored by Google on servers in the United States. Google then in its records abbreviates the IP address for the last three digits, so that further use of that IP address is no longer possible. Google is in compliance with the US Safe Harbor Privacy Policy and is registered in the US Safe Harbor Program of the Ministry of Commerce. Google will use this information to evaluate your use of the site, compile reports on the use of web site destination websites, and provide other services related to website activities and the use of the Internet. Google may also transfer this information to third parties if this is required by law or if third parties process this information on behalf of Google. Third parties, including Google, put ads on websites on the Internet. Third parties, including Google, use cookies stored to serve ads based on previous user visits on this site. Google will never link your IP address with other Google data. Collecting and storing data can be undone at any time and what will it have in the future.


Changes to Privacy Policy and Cookies


We regularly review this Policy and, if necessary, supplement it with additional information because we care about your privacy. For the last time we changed this Policy on 21. August  2018.


Right to complain


You are authorized to file a complaint with the supervisory body for the protection of privacy and personal data. In Croatia, this is the Personal Data Protection Agency, which can be contacted as follows:


Personal Data Protection Agency

Martićeva ulica 14

HR – 10 000 Zagreb

Tel. 00385 (0) 1 4609-000

Fax. 00385 (0) 1 4609-099




How to contact us


In case you want to use any of these rights or withdraw the privilege you have provided for processing your personal information (in cases where the legal basis for processing your personal information is requested), please contact us. Please note that we will keep a record of our communication so that we can resolve any controversial issues in a timely manner.

You can contact us at any time as follows:

Emaus d.o.o.
Ulica Vincenta iz Kastva 8
52466 Novigrad
Hrvatska – EU

Tel/Mob: +385 99 2200 682